Policies

There are a number of policies and procedures which may affect you and which you need to be familiar with.

These policies are explained to you at Orientation and in your student handbook.

Please refer to the documents below for more details about relevant policies:

1. Complaints and Appeals Policy (Click HERE to download)
2. Complaint Form (Click HERE to download)
3. Appeal Form (Click HERE to download)
4. Complaints Procedure Flow Chart (Click HERE to download)
5. Fees, Charges, and Refund Policy ​(Click HERE to download)
6. Deferral, Suspension, and Cancellation Policy ​(Click HERE to download)
6. Deferral Application Form (Click HERE to download)
7. Cancellation of Course Form (Click HERE to download)
8. Attendance Monitoring Policy (Click HERE to download)
9. Continuous Improvement and Quality Assurance Policy (Click HERE to download)
10. Critical Incident Policy (Click HERE to download)
11. Health and Safety Policy (Click HERE to download)
12. How to Request a Release Letter (Click HERE to download)
13. Staff Code of Conduct (Click HERE to download)
14. Student Code of Conduct (Click HERE to download)